Service Policy

1. Overview

Ace of Maids is committed to providing exceptional residential and commercial cleaning services in Birmingham, AL. This policy outlines the terms, conditions, and procedures that apply to our cleaning services, ensuring transparency and clarity for our customers.

2. Service Details

• Services Offered: We provide a range of cleaning services, including regular residential cleaning, deep cleaning, move-in/move-out cleaning, and commercial cleaning. Add-on services such as window cleaning and appliance detailing are also available upon request.
• Quality Assurance: We pride ourselves on a 100% customer satisfaction guarantee. If you are not completely satisfied with our service, please contact us within 24 hours, and we will address any concerns promptly.

3. Booking & Payment

• Booking Process:
  • Appointments can be scheduled via our online booking form or by phone.
  • A confirmation will be sent via email or SMS once your appointment is booked.
• Payment Terms:
  • Payment is due upon completion of the service unless prior arrangements have been made.
  • We accept various payment methods, including major credit cards, debit cards, and other secure online payment options.
  • For recurring services, customers will be billed on a scheduled basis according to their chosen plan.

4. Cancellation & Rescheduling

• Notice Requirement: We require a minimum of 24-hour notice for any cancellations or rescheduling of appointments.
• Cancellation Fee: If an appointment is canceled without the required notice, a cancellation fee may be applied.
• Emergency Situations: In the event of an emergency, please contact us directly, and we will do our best to accommodate your needs.

5. Liability & Insurance

• Insurance: All of our staff are fully insured, bonded, and background-checked to ensure your property is in safe hands.
• Damage & Loss: While we take every precaution to protect your belongings, Ace of Maids is not liable for any pre-existing damages or unforeseen losses that occur during the cleaning process.
• Reporting Issues: Customers are encouraged to inspect their property following a cleaning service. Any concerns or damages noticed should be reported within 24 hours for review and resolution.

6. Privacy & Confidentiality

• Customer Information: We respect your privacy and are committed to protecting your personal information. Data collected through our website or during service engagements will only be used for scheduling, billing, and service improvements.
• Third-Party Sharing: We do not share your personal data with third parties except as required by law or to provide the requested services.

7. Customer Feedback & Dispute Resolution

• Feedback: Your feedback is valuable to us. We encourage you to share your thoughts and experiences so we can continually improve our services.
• Dispute Resolution: In the unlikely event of a dispute, we aim to resolve any issues promptly through direct communication. Should the need arise for further mediation, details of the dispute resolution process will be provided.

8. Policy Updates

Ace of Maids reserves the right to update or modify this policy at any time. Any changes will be posted on our website, and your continued use of our services will signify your acceptance of the updated terms.